ISO 9001 – Quality management systems

ISO 9001 specifies the requirements for a quality management system. It demonstrates the organisation's ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through continual improvement.

• Clause 4 – Context of the organisation

  Internal and external issues, needs of interested parties, scope and processes of the quality management system.

• Clause 5 – Leadership

  Top management commitment, quality policy, defined roles and responsibilities.

• Clause 6 – Planning

  Actions to address risks and opportunities, measurable quality objectives, planning of changes.

• Clause 7 – Support

  Resources, competence, awareness, communication and documented information.

• Clause 8 – Operation

  Operational planning and control, requirements for products and services, design, external providers, control of nonconforming outputs.

• Clause 9 – Performance evaluation

  Monitoring and measurement, internal audit, management review.

• Clause 10 – Improvement

  Nonconformity and corrective action, continual improvement of the quality management system.

1. 1Request and offer: we review your request and prepare an offer based on the size and complexity of your organisation.
2. 2Certification audit in two stages: the auditors verify that the management system meets the requirements of the standard.
3. 3Certification decision: taken independently, on the basis of the evidence gathered.
4. 4Surveillance: periodic audits to verify that the system is maintained and continually improved.

• ISO 14001Environmental management systems
• ISO 45001Occupational health and safety management systems